Scammers often attack during times of crisis. Some often contact utility customers threatening to disconnect services without immediate payment. As you know, OMU has temporarily discontinued disconnection for non-pay.  OMU will never ask for vital personal information over the phone and will only take credit card information when you want to pay by phone. If you have any questions, please call (270) 926-3200. For more information on avoiding scams.

The City Utility Commission of the City of Owensboro will hold a special meeting of the Commission by video teleconference at 11:30 am on Thursday, May 7, 2020 by video teleconference, as permitted by and in conformity with KRS 61.826. The coronavirus pandemic and the declaration of a state of emergency by the Governor of Kentucky make it infeasible for the Commission to provide meeting room conditions at a physical…

Owensboro Municipal Utilities crews are conducting the utility’s semi-annual water line flush for city customers starting May 4. The flushing is expected to take approximately one week. Crews will be working between 7 a.m. and 3 p.m. each of those days and will begin on the northeast end of the city and work south and west. The crews will open fire hydrants throughout the water system as part of the…

As local businesses begin to reopen following closures during the coronavirus crisis, they should consider flushing their water lines. Some internal customer pipes have been dormant for several weeks and could cause water to be discolored due to the build-up of sediment. Allowing faucets to run until clear with cold water for at least 15 minutes will flush the lines, remove any discoloration, sediment and related issues. For more information,…

Your utilities will stay on Temporary suspension of disconnections extended; payment options available In the interest of public health and to assist our customer-owners in light of the recent Coronavirus outbreak, OMU will temporarily suspend disconnection for nonpayment of water or electric services until further notice. Late fees will be waived during this time. Customers will still be responsible for payment of the full amount due and we encourage customers who anticipate…

The City Utility Commission of the City of Owensboro will hold its special meeting of the Commission by audio teleconference at 11:30 am on Thursday, April 15, 2020, as permitted by and in conformity with KRS 61.826 and SB 150. The coronavirus pandemic and the declaration of a state of emergency by the Governor of Kentucky make it infeasible for the Commission to provide meeting room conditions at a physical…

In the interest of public health and to assist our customer-owners in light of the recent Coronavirus crisis, OMU will extend the temporary suspension of disconnections for nonpayment of water, electric, or telecommunications services until further notice as we continue to monitor the current state of emergency. Late fees will be also waived during this time. Customers will still be responsible for payment of the full amount due and we…

Your utilities will stay on In the interest of public health and to assist our customer-owners in light of the recent Coronavirus outbreak, OMU will temporarily suspend disconnection for nonpayment of water, electric, or telecommunications services effective immediately through April 16, 2020. In addition, customers disconnected immediately prior to this pandemic will be reconnected to service.  Late fees will be waived during this time. Customers will still be responsible for…

In the interest of public health and to assist our customer-owners in light of the recent Coronavirus outbreak, OMU will temporarily suspend disconnection for nonpayment of water, electric, or telecommunications services effective immediately through April 16, 2020. In addition, customers disconnected immediately prior to this pandemic will be reconnected to service. Late fees will be waived during this time. Customers will still be responsible for payment of the full amount…

In an effort to reduce potential exposure to the virus for employees and our customer-owners, our offices, including the Customer Service Center, are closed until further notice. OMU has a variety of payment and account management options that you can use from the comfort of your own home. You can manage your account on our website at omu.org. For now, the drive though and customer drop box at our Tamarack…