Explore the topics below for troubleshooting assistance with your OMU Residential Internet service. These steps can help you determine whether you can resolve an issue on your own or if additional assistance from a service technician is needed.
If you’re unable to resolve the issue, contact OMU at 270-926-3200 for assistance.
Getting to Know your Equipment
What connects my home to OMU’s internet network?
The equipment that connects your home to OMU’s fiber-optic internet network is call an Optical Network Terminal (ONT). It provides We-Fi for your wireless devices and Ethernet ports for devices you want to connect directly with a cable.
What cables should be connected to my ONT?
There should be two primary connections:
- Power cable: Connects the ONT to a working electrical outlet.
- Fiber-optic cable: Connects the ONT to the fiber-optic wall outlet
Troubleshooting Your Connection
My ONT has no lights on – what should I do?
- Check that the power cable is securely connected to the ONT and plugged into a working electrical outlet.
- If the outlet has power but the ONT remains off, contact OMU Customer Service at 270.926.3200
My internet connection isn’t working – what should I check?
- Check that the ONT is plugged into a working electrical outlet.
- Make sure the fiber-optic cable is connected to the ONT and the fiber-optic wall outlet.
- Check the indicator lights on your ONT. The Power, Broadband and Service lights can help indicate whether the equipment is powered on and connected to the network.
- If the connection still isn’t working, contact OMU Customer Service at 270-926-3200.
My Wi-Fi isn’t working. What should I do?
Try rebooting or powercycling your device. Unplug your ONT from power. Wait 30 seconds. Plug it back in.
Do NOT push the Reset button – this will factory reset your device and delete all wi-fi info.
If the Broadband and/or service light on the ONT are out, this requires a service technician. Contact OMU Customer Service at 270-926-3200 for assistance.
What do the lights on my ONT mean?
- Power light: Indicates whether the ONT is powered on.
- Broadband light: Indicates the connection between your ONT and the network.
- Service light: Indicates whether your internet service has been established.
- Wi-Fi: Indicates whether wireless networking is enabled and may show wireless activity
- Ethernet: Indicates whether a device is connected through an Ethernet cable and may show network activity.
The Ethernet light will blink continuously. This is normal. The speed of the data being sent and receives causes the rate at which it blinks.
Wi-Fi Settings
How do I change my Wi-Fi network name?
Use the CommandIQ app. Download the app here.
How do I Restrict Internet Access to a device(s)?
Use the Command IQ app.
Still Need Help?
If you’ve tried the steps above and are still experiencing issues, contact OMU Customer Service at 270-926-3200 or visit OMU at 2070 Tamarack Road, Owensboro, KY 42301