OMU will launch an enhanced electric service management system on Tuesday, December 5 that will enable customers to report outages via text and receive updates via their mobile phone. Customers with a valid mobile number connected to their account will receive a text outlining this new service. For those who have not updated their phone…

OMU is entering the final phase of its residential internet expansion, as we begin underground and overhead installation efforts in the northern areas of Owensboro. As a result of this expansion, all residents in OMU’s service area will have access to affordable high-speed internet by the summer of 2024. Beginning this month, residents in this…

During the month of November, OMU’s Fibernet system will undergo routine maintenance. We do not anticipate that these updates will interrupt service to customers. Maintenance will occur between 2 a.m. and 5 a.m. Tuesday and Sunday mornings beginning this weekend. On November 5, you may notice the light on your Optical Network Terminal (the black…

Owensboro Municipal Utilities crews will be conducting the utility’s semi-annual water line flush for city customers starting October 23. The flushing is expected to take approximately one week. Crews will be working between 7 a.m. and 3 p.m. each of those days and will begin on the northeast end of the city and work south…

As a resident of Owensboro, you live in a public power community, which means you own your electric, water, and telecommunications utility. It means you benefit from affordable and reliable services, a customer-focused philosophy, and a utility that cares about the overall well-being and growth of your community. Each year OMU joins over 2,000 other…

In an independent survey, Owensboro Municipal Utilities recently received a 95% customer satisfaction rating for Fiscal Year 2023. Thank you! The survey also provides useful information regarding our services and ways to better serve our customers including which billing options are most convenient, the best ways to communicate OMU news, and ideas for better service.…

OMU unveiled a “Little Pantry” today at its Customer Service Center on Tamarack Road. The pantry was the idea of an OMU employee, Cassie Akers, and was built to provide assistance to our community in a unique way. In an effort to aid those in need, the OMU Little Pantry will be open 7 days…

Report outages, receive updates via your mobile phone OMU will launch an enhanced electric service management system in the next few months. This system will allow customers to report outages via text and receive updates via their mobile phone. In preparation for the launch, we ask that customers update their mobile number associated with their…