Current Open Positions
Customer Service Representative
Owensboro Municipal Utilities
Customer Service Representative III
A Civil Service examination will be held for the position of Customer Service Representative III in the Commons Area at Apollo High School, 2280 Tamarack Road, on October 28, 2015 at 5:30pm.
Customer Service Representative III performs a variety of routine clerical and customer service tasks including typing, filing and recordkeeping, processing payments and making payment arrangements. This position may require extensive customer contact and problem solving so excellent customer service skills are required. It also requires judgment in applying well-established procedures and methods, such as completing detailed forms and recording complex data.
High school diploma or GED equivalent required. Applicants must have the ability to operate basic office equipment such as typewriter, calculator, personal computer, phone system and photocopier. Applicants must also possess knowledge of general office procedures and with recordkeeping procedures, customer service courtesy and related standard office operating procedures.
The applicant must possess 19 to 23 months clerical experience required including typing, filing, recordkeeping, and data entry functions.
Applications may be obtained at the Kentucky Career Center, 3108 Fairview Dr, Owensboro, KY 42303 and must be returned by 4:30 p.m., Monday, October 19, 2015. No applications will be accepted after this time.
Types Of Positions
OMU’s three utilities require a large variety of positions in all of its services ranging from meter readers to equipment operators, from customer service personnel to line technicians.
When a job becomes available, OMU advertises the position in the Owensboro Messenger-Inquirer in the “Help Wanted” section of the classifieds.
Applications are then accepted at the Department for Employment Services in the Career Center. Eligible applicants are notified of the date, time and location for a civil service exam.
OMU is a municipal utility, owned by the citizens of Owensboro, therefore some employees are covered by civil service laws.
Job applicants are required to take a civil service exam which is approved and administered by a five-person Civil Service Commission. The exam may be written, oral, demonstration of skill or a combination of these. Exams are job-specific and different ones are given for each position.
Following the test, applicants will receive the results via mail. According to civil service law, OMU is allowed to consider only the top scores from the testing procedure for employment.
A test score is valid for one year and a specific test cannot be taken more than once a year. Applicants can take an exam for different jobs as many times as they wish.
New OMU employees are required to go through a one-year probationary period.
Kentucky statutes provide that any honorably discharged member of a branch of military service who is a registered voter of Owensboro-Daviess County shall receive a 5 percent increase on a passing score on a civil service exam. Proof of military service and voter registration must be attached to the application.
Equal Opportunity Employer
OMU is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, disability, religion, age, national origin or any unlawful factors in its employment practices.