Your utilities will stay on
In the interest of public health and to assist our customer-owners in light of the recent Coronavirus outbreak, OMU will temporarily suspend disconnection for nonpayment of water, electric, or telecommunications services effective immediately through April 16, 2020. In addition, customers disconnected immediately prior to this pandemic will be reconnected to service. Late fees will be waived during this time.
Customers will still be responsible for payment of the full amount due and we encourage customers who anticipate difficulty paying these bills to contact our Customer Service staff to make payment arrangements by calling (270) 926-3200.
Your utilities remain safe
Our utilities remain safe. There is no evidence that Coronavirus can be transmitted via drinking water. Our drinking water disinfection process continues to meet and exceed state and government regulations.
Our lobby is closed, but we are still here to serve you
In an effort to reduce potential exposure to the virus for employees and our customer-owners, our offices, including the Customer Service Center lobby, are closed until further notice. We have a number of payment options that you can use from the comfort of your own home including online bill payment and payment by phone. Our drive through window and payment drop box will still be available.
We are in this with you
OMU has a Coronavirus response plan that will ensure the uninterrupted delivery of water, electric and telecommunication services to our community. Critical personnel will continue to provide reliable and quality services to our community.
In addition, we have taken precautions such as increased custodial cleaning, the prohibition of visitors to our facilities and suspending business travel for our employees.