Owensboro Municipal Utilities receives many questions from our customers. Listed below is a sampling of the most frequently asked questions about our services and various topics.
Where do I call if I have no power?
If your power goes off, check the breaker or fuse box in your home first to make sure there is no problem. If there is no problem at the box, you should call us at (270) 926-3200 to alert us of the outage. We will need your name and address. If there is a large outage, you may experience a busy signal. Please keep trying until you reach us.
Do I own my electric meter?
OMU owns your electric meter and is responsible for the electric service line from the pole to your home or business. However, the metal weatherhead or riser pole which attaches to the service line is your responsibility. If the weatherhead is damaged (such as during a thunderstorm), a licensed electrician must repair it before OMU can reattach the service line.
What is the $5 customer charge on my bill?
The customer charge covers the cost of the electric service line and the electric meter that are provided by OMU. The water customer service charge is dependent on the size of your meter and your location. Learn more about how to read your bill.
I think my electric bill is too high. Can you reread the meter?
At your request, OMU will re-read a meter. If the reading is found to be wrong, OMU will make an adjustment. A $20 service fee is charged only if a meter test is done and the meter tests correctly.
A member of our household relies on electrically-powered life support equipment. How do I make OMU aware of that?
To qualify as a medical alert home, OMU requires a form be completed and signed by a physician. Contact OMU at (270) 926-3200 to acquire the form.